Booking and Payment
All payments are to be made at the time of making your booking to secure your session. Payment is via PayPal. our session will not be secured unless your payment has been received.
Booking times are in 15 minute time slots and are reserved for more than one family. The first family to arrive for each time slot will be the first to see Santa. Please note, that if you arrive early for your session you will not be guaranteed to see Santa at an earlier time.
The maximum number of children allowed per session is five. If a photo with more than five children is required a second session on the same day is required to be booked.
Each session with Santa allows a maximum of 3 different photos/poses with Santa.
Where more than one photo is required with Santa (as above) subsequent packages/images are required to be purchased. Therefore, if you choose to have two photos with santa in your session, than you will be required to purchase two individual packages/images. Each package will contain one photo choice only and can not be compiled of different photos/poses.
Safety & Pets
Whilst all care is taken during our photo sessions with Santa, please be aware that Santa's sufboard can be slippery . JadyBug will take all measures to ensure that children are safe at all times, however no responsibility will be taken for any falls or injuries during our photo sessions and all decisions to stand on Santa's surfboard will be in the parents hands.
Family pets are welcome to attend their family photos, however they are not permitted on their own. At Redhead the area of the beach that our photos are taken on is not an 'off leash' area, therefore all pets must be on a leash at all times. JadyBug's Santa on the Beach takes no responsibility for any animal not complying with Council regulations and/or any fines issued for infringement of these regulations.
JadyBug's main focus for Santa photos are on our little people, so please be mindful of children that maybe scared of pets. If it is noticed that there are anxious children due to pets attending we may ask that you stand to the side of the shooting area and away from children until your session time arrives.
Should your pet get a little overwhelmed and anxious with all the excitement and/or be afraid of Santa, JadyBug reserves the right to ask that you take some time out with your pet to calm them down. In rare circumstance we may also request that your pet be removed from the area and not participate in the session. This decision will be decided upon by Jade and/or Santa and will not be negotiable. The safety of all our staff members and clients is our number one priority.
Collection of packages and prints
JadyBug's santa on the Beach will choose the best photo on the day to have e-mailed/printed for you. If there is any problems with choosing the most appropriate photo Jade will contact you to assist in the elimination process. If you are not happy with the photo chosen, please feel free to contact us. We will endeavour to help you out the best we can, though this may take a few days to rectify as we will need to pull all photos out from archives.
All prints and/or digital images will be ready 1-2 weeks after your session. Digital images will be sent via Dropbox and all physical prints/packages are required to be collected from Belmont North. . Please be aware that during busy periods the wait time to receive your prints/images will be maximum two weeks. A confirmation e-mail will be sent once your order is completed and the exact location for pick up will be advised on this e-mail.
**Your personalised letter from Santa will be delivered by Moore Creative during the month of December. JadyBug will announce on her Facebook page when these have been posted. Please note that delivery can take up to one week, though please advise Jade if you have not received your letter one week after notification.
Cancellations and bad weather
Any cancellation made by you, the client, holds a $27 non refundable fee.
In the result of a cancelled session due to bad weather JadyBug will endeavour to reschedule your session at a time that is suitable to you. If a suitable time can not be agreed upon JadyBug will offer a full refund (including the above mentioned non refundable deposit).
If, due to unforeseen circumstances, JadyBug Photography is required to cancel a session and you are unable to attend a reschedule time than JadyBug will offer a full refund (including the above mentioned non refundable deposit).
Refunds of any nature will take 1-2 weeks to process.